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Returns & Exchanges
Due to the hygienic nature of our products, returns and exchanges cannot be accepted.
Order Cancellations are allowed within 2 hours of the order being placed. Cancellations received after that time will be subject to a 10% restocking fee. Cancellation requests can only be made if your items have not yet been processed and/or shipped. Please contact us at firstname.lastname@example.org to request a cancellation. We will notify you of the approval or rejection of your cancellation request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company - it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Lost or Returned Packages
We cannot be responsible for lost or returned packages. Please ensure that your shipping address is correct prior to placing your order. If your package is returned to us, the customer will be responsible for any additional shipping costs.