Frequently Asked Questions

How do I shop? Is the price for one bead or teether?

All of the items on our website are sold individually. So, the price listed on the product page is for one bead/teether/clip, etc. This allows our customers to purchase as much or as little as they need for their specific project.

Do you offer wholesale pricing?

All of the pricing that you see on our website is our wholesale pricing - that's one of the advantages of purchasing from us! We took a cue from Goldie Locks and came up with pricing that is "just right" - it's not too much, not too little and fits in "just right" with your budget. You'll notice that we're very competitively priced against other silicone supply stores and we constantly monitor our competitors' pricing to ensure that we stay that way. Plus, we offer amazing discount codes that can be used with every order to save you even more! Check out this page for more information.

Do you offer Discount Codes?

Yes! You can save up to an additional 30% off of your entire order, based on the final total of your cart. Please check out this page for more information.

What currency are your products listed in?

We are happy to now offer checkout in both CDN and USD on our primary www.chompsupply.com website. Please use the currency converter in the menu bar to switch back and forth between your preferred currency. Payments in CAD currency can only be made directly through our website, via the Shopify Pay payment processor. Should you choose to checkout using Paypal, Google Pay or Apple Pay, it is likely that your purchase will be converted back to the default USD currency of our website. 

Can I shop in another currency?

We offer a convenient currency converter for our customers to use while shopping. This allows our customers to shop in either USD, GBP, AUD or EUR and will provide you with an idea of the cost of items in your preferred currency. Unfortunately, due to restrictions with Shopify, you can now checkout in either CDN and USD on our primary www.chompsupply.com website. Please use the currency converter in the menu bar to switch back and forth between your preferred currency. Payments in CAD currency can only be made directly through our website, via the Shopify Pay payment processor. Should you choose to checkout using Paypal or Apple Pay, it is likely that your purchase will be converted back to the default USD currency of our website. 

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Paypal and ApplePay. 

How long does it take to process my order before it ships?

Typically, we ship all orders within 1-4 business days. During high volume times such as sales, holidays, or new product launches please allow up to 5-7 business days.

Do you ship internationally?

Of course!  Please note that all customers outside of Canada may be subject to customs and duty fees in their home country and these fees are the sole responsibility of the customer.

What forms of shipping do you offer?

We know how exciting it is to get new crafting supplies so we work with multiple carriers to ensure your orders gets to you within your desired timeframe.

All of our US bound shipments are delivered through USPS. Expedited courier service is also available via DHL courier.

Our Canadian bound shipments are delivered through Canada Post. Expedited shipping options are available for an upgraded price to help get your order to you quicker. 

Our International bound shipments can be shipped through Canada Post or DHL courier; both options should appear at checkout, along with estimated delivery timeframes and the associated price.

Can I change my order or combine multiple orders?

Unfortunately, we are NOT able to change your order after it is placed or combine shipping on multiple orders -- our staff often ship within a few hours of an order being placed, even for personalized items.  We are not able to change or cancel orders once processing starts. Occasionally we are able to catch multiple orders and combine them to send out fewer packages, we are not able to refund shipping in these cases. 

Do you offer local pick-up?

Yes! Local pick up is available in Thorold at our flagship store. Our address is:

106 Ormond St S, Unit B
Thorold, ON
L2V 3W1

Our curbside pickup hours are listed daily on our Instagram & Facebook stories. 

Do you have a bricks and mortar store I can shop at in person?

Yes! We would love to have you shop in person at our flagship store. Our address is:

106 Ormond St S, Unit B
Thorold, ON
L2V 3W1

Retail shopping can be done between the hours of 10 am - 4 pm, Monday through Friday. You'll be able to browse our entire stock of inventory, allowing you to compare colours, textures, shapes and sizes in person.

In-store payments are accepted via Visa, Mastercard, American Express or Interac e-transfer. We do not accept cash or debit payments at this time.

Are your products safe to use?

Absolutely! We proudly stand behind all of our products. Please check out our Safety Page for all of the certifications and compliance information.

Can I make a custom teether or bead color, exclusively for my own business?

 

Unfortunately amidst the craziness of everything going on with Covid-19, we have decided to no longer offer custom bead colors or custom teether services. If you are looking to create a custom teether or order custom colors, we recommend researching facilities in China to work with, as unfortunately we do not share our own manufacturing facilities with customers. To our knowledge, there are no silicone manufacturers in North America. 

 

Can I return my order?

Due to the hygienic nature of our products, returns and exchanges cannot be accepted.


Can I exchange my order?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@chompsupply.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Can I cancel my order?

Order Cancellations are allowed within 2 hours of the order being placed. Cancellations received after that time will be subject to a 10% restocking fee. Cancellation requests can only be made if your items have not yet been processed and/or shipped. Please contact us at help@chompsupply.com to request a cancellation. We will notify you of the approval or rejection of your cancellation request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company - it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@chompsupply.com 

My order was lost or stolen, will you replace it?

We WILL NOT be responsible for lost or returned packages. Please double and triple check your address to ensure it is correct. 

Packages that are marked as delivered, but are “not received” are generally easy to track down. Please check with your neighbours, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the GPS geo-tag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end. 

If you have any questions about your package you can contact USPS at their main customer service number:  1-800- 275-8777 or Canada Post at 1-866-607-6301

My package was returned to Chomp Supply. What do I do now?

If your package is returned to Chomp Supply, the customer will be responsible for any additional shipping costs. This includes the shipping cost to return it to us, as well as the new shipping costs to resend the package to you.

My order was damaged during shipping, what should I do?

If you package arrives damaged we need to be alerted within 1 week so we can help you file a claim with Canada Post or USPS. Please email us at help@chompsupply.com. Please include: your first and last name, order number, a photo of the package and contents, a list of what was missing. Any claims for damage must be made as an insurance claim through the postal carrier.

Chomp Supply will not be responsible for any damage incurred during shipping, regardless of what shipping option was chosen at checkout.

Natural Wood Product Variance

Because we use natural wood for our Chomp Supply handcrafted wood collection, the markings on your product are dependent on the tree that was cut down. Please know that we do not consider natural grain to be a faulty or defective product, in fact most customers love that their product is unique and individual just for them! 

Occasionally you will see sap lines, birds eye markings, spalting, gnarly or musical markings.  The exact shade of the wood is also dependent on the tree and can vary within one piece.  For example, walnut wood, while typically quite dark can also be very light in spots, almost like Maple throughout different batches of wood. 

Don't see your question listed?

Email is the best way to get in touch with us - Send us a message and we'll get try our best to get back to you within 24-48 business hours, Monday through Friday only. Our regular office hours are Monday through Thursday, 10-4 pm, EST.